In reality, the companies that allow decisions, that select by attitudes and develop them, that open space for creativity, that train and promote, favoring involvement with the business, awareness of the current situation and decision-making, are the They offer better customer service, which translates into more sales.
If your job is to control, when do you manage?
Not only do people work for money, they feel underpaid when they don't
find any meaning in their work.
What motivates is respect, freedom and the feeling of belonging.
Self-management is a reward that favors motivation.
The employee who knows the objectives to be achieved and has full
freedom, is responsible for achieving them, developing greater dexterity in
performance, aligning himself with the company's project and growing
professionally.
In addition to the quality of the service, the great advantage of
independent trade over large distribution and the Internet is based on the
warmth of the service, the human warmth, the empathy of the human relationship.
Successful businesses become successful because of their people; that
look, that smile, that desire to serve and offer a unique shopping experience.
People bring commerce to life as a meeting place.
Do you remember a shopping experience with a cold or unfriendly
salesperson?
What is the feeling when leaving?
The one not to return ... right?
It is important to ask ourselves if we are giving enough importance to
the staff, starting with the owners themselves.
Given the time and effort that goes into attracting customers to the
store, it's amazing how little attention is paid to customer service by many.
Staff must be well trained to provide the customer with 5 sources of
convenience:
• Offer adequate information so that the client can make the best
purchase decision for their situation.
• Help find the products that the customer is looking for.
• Offer a fast and secure service in transactions , both collections and
returns.
• Help the customer understand the benefits of products and services.
• Rectify post-purchase problems .